Citações bibliograficas sobre o tema diagrama ishikawa

1. Ishikawa, Kaoru. "What is Total Quality Control? The Japanese Way." Prentice Hall, 1985.

2. Breyfogle, Forrest W., III. "Implementing Six Sigma: Smarter Solutions Using Statistical Methods." John Wiley & Sons, 2003.

3. Juran, Joseph M. "Juran's Quality Handbook: The Complete Guide to Performance Excellence." McGraw-Hill Education, 1999.

4. Harry, Mikel J., and Schroeder, Richard. "Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations." Doubleday, 2000.

5. Oakland, John S. "Total Quality Management: Text with Cases." Butterworth-Heinemann, 2003.