Citações de livros de joseph juran

1. "Quality planning consists of developing the products and processes required to meet customer needs." - Joseph M. Juran, "Juran's Quality Handbook"

2. "Quality is never an accident; it is always the result of intelligent effort." - Joseph M. Juran

3. "The most important things to do are the things that are most visible." - Joseph M. Juran

4. "Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric." - Joseph M. Juran

5. "The basic function of quality management is to ensure that the product meets or exceeds customer expectations." - Joseph M. Juran, "Juran on Quality by Design"